The firm has introduced new features, partnerships, and integrations aimed at modernizing voice recording compliance as enterprises move from on-premises unified communication solutions to cloud-based ones.

The firm has introduced new features, partnerships, and integrations aimed at modernizing voice recording compliance as enterprises move from on-premises unified communication solutions to cloud-based ones.


The regulatory environment has been stricter, and in the previous two years, fines for improperly managing communication networks have approached $3 billion USD. This includes failing to retain phone calls, managing PCI improperly, and taking too long to respond to GDPR right-to-be-forgotten requests. Regulators have made it quite apparent that businesses must improve their retention and supervision procedures for all forms of communication, including messaging and phone services.

Theta Lake just released cloud-native DCG for Unified Communications (UC) and Cloud Voice systems. This offers a scalable method for recording voice conversations on several platforms, including as mobile, trader voice, enterprise calling, and call centers. Their solution enables for the retention of screen sharing and SMS information in addition to audio and transcripts—features that are becoming prevalent in contemporary contact centers.

These days, the firm offers voice assistance for a wide range of platforms, including Zoom Contact Center, Microsoft Teams, Cloud9, Amazon Connect, and more. Theta Lake intends to roll out many more integrations in 2024.

Theta Lake is known for its key inventions, which include a special Microsoft Certified Compliance Recorder that provides seamless recording for over 93 phone and voice providers linked with Microsoft Teams, as well as Microsoft's Operator Connect. Their single platform strategy improves compliance across carrier and mobile communication tools by enabling thorough collecting, archiving, searching, and risk identification across multiple communication channels.

Additionally, the most recent patent from Theta Lake, US-20240176947-A1, presents TranscriptionRN® for compliance. By offering improved context through multi-language transcription and on-demand translation, this technology outperforms conventional solutions and makes it possible to detect compliance, security, and user hazards more accurately.

"We've focused our integrations and efforts at Theta Lake on providing the broadest coverage for Cloud Voice Unified Communication platforms with the deepest DCG capabilities for compliance," stated Dan Nadir, Chief Product Officer of Theta Lake. This most recent wave of innovations, capabilities, and patents is only another evidence of our influence and contribution to compliant voice.