Contact centers may improve customer experiences by utilizing generative AI, according to Amazon Web Services.
To help contact centers improve their offerings and strengthen quality assurance...
As 40% of UK consumers stick with their bank despite switching incentives, customer service is "still king."
Incentives for changing banking providers have been widely publicized in the Uni...
Controlling the customer experience: AI's impact on response time
It is impossible to overestimate the significance of quick client response times...
Twilio: 40% of Companies Find It Difficult to Juxtapose Security With Customer Experience
According to recent research from customer engagement platform Twilio, firms are...
.
