The goal of this creative approach is to expedite information exchange and communication during the Short-Term Disability (STD) absence process.

The high refusal rates of short-term disability applications were the main driving force for the creation of this product.

Roughly 40% of claims for short-term disability are rejected, frequently due to improper filing procedures (NIGO). Yvonne Daugherty, Global Head of Industries at Ushur, stated that one of the primary causes of expensive manual follow-ups that can lead to delays and discontent is missing information that is not obtained during the intake phase. This emphasizes how urgently a more effective procedure is required to lower the number of application rejections and improve the claimant experience in general.

Ushur is an expert in AI-powered CXA, which uses data-driven insights and intelligent automation to revolutionize how companies interact with their clients. The business provides a selection of products that improve client relations, boosting productivity and contentment in a number of sectors.

Utilizing Ushur's tried-and-true CXA platform, the recently released product offers employees and other stakeholders engaged in the absence process quick, flexible, and modular digital interaction.

In addition to proactively collecting and disseminating instructional materials, this specially designed solution also walks customers through every stage of the STD journey, guaranteeing a more seamless experience.

Insurance companies may proactively transmit and collect sensitive data via secure communication channels with Ushur's absence engagement solution. By removing obstacles and bottlenecks, the platform improves the effectiveness of the entire STD process.

Key features include assisting staff members with the start of claims, obtaining necessary authorizations and e-signatures, and promptly updating employer group administrators and staff members via two-way, HIPAA-secure digital channels.

A Fortune 500 group life and optional workplace benefits insurer significantly lowered its absence claim processing times from days to just a few hours by utilizing this technology in a recent application.

Remarkably, fifty percent of workers finished their tasks in five minutes or less. An astounding 40% boost in Net Promoter Scores (NPS), a 42% decrease in incoming calls, and an 85% increase in campaign engagement were all achieved with an AI-first approach.

Ushur solutions are made with the intention of providing the quickest time-to-value possible. They come with prebuilt experiences that are customized to fulfill the most important and prevalent demands in the sector.

"Carriers can reduce staff burden and increase operational efficiency by using Ushur to guide claimants through complex processes, capture necessary data, and deliver the best experience possible." Daugherty continued.