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Mastercard and ING Collaborate to Improve the Shopping CX

March 22, 2024
2 Min Reads

worldwide bank With the help of Mastercard, ING has improved the Click to Pay experience for customers by enhancing security and ease of payment.

Mastercard and ING, a well-known international bank, have teamed to improve customers' online buying experiences.

The agreement makes payments safer and simpler for customers using Click to Pay, a Mastercard service that is now accessible in Spain on the ING app and website, with a wider European deployment planned for later this year.

Utilizing Click to Pay to streamline payments


ING has made Click to Pay available to its Spanish clientele, which not only gives them a straightforward and easy option to make payments but also streamlines the registration procedure.

Consumers can simply sign up for Click to Pay through the ING app, and once they do, they will be able to use Mastercard's services anywhere the Click to Pay logo is displayed at partner online retailers.

However, what is Click to Pay exactly? It works similarly to a digital wallet, giving consumers a safe and easy way to combine several credit cards into a single profile.

It is not limited to a single gadget because the service is available on a variety of equipment, including laptops, tablets, and smartphones. Customers who sign up through the ING app will also not have to re-enter their information because of third-party data exchange that occurs between ING and Mastercard.

Tokenization secures transactions made possible by this relationship, increasing conversion and giving clients a sense of security.

Mastercard's President for Western Europe, Eimear Creaven, says: "We are excited to start this journey with our reliable partner ING, expanding Click to Pay's reach to ING customers through Spain and expanding to other countries later in the year."

"This collaboration demonstrates our dedication to providing cutting-edge payment technology and innovation, enabling customers with a seamless and safe experience."

Following the release of its Decision Intelligence Pro (DI Pro) product, a Gen AI-powered transaction risk assessment tool that evaluates the relationships between several entities surrounding a specific transaction, Mastercard has placed a greater emphasis on providing a secure experience.

ING believes that its cooperation with Mastercard is appropriate for its consumers, keeping security as a top priority.

Almudena Román, Head of Retail Banking at ING Spain, continues, "With this new partnership, ING is widening its range of solutions so that our customers can shop online more securely, conveniently, and faster, while also responding to their day-to-day needs."

All of the main card networks enable Click to Pay, which is based on EMVCo standards used by the global payment industry.

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