Fri, Nov 08 2024

KPIs and crabs

March 07, 2024
7 Min Reads

It's time to set goals once more, family!

Everyone will play email tennis with their superiors over the course of the next few weeks. Individuals will be torn over whether or not talking about personal development is appropriate at this time. Individuals will laboriously create personal goals that secretly indicate, "I want a promotion," and managers will adjust KPIs so that employees can likewise silently say, "Yeah, sure, but not this year."

Because your boss is being compelled to comply and doesn't want to have another argument with you, they will need to approve your self-evaluation before it is entered into the system.

Some people in large corporations will set unachievable goals for themselves.

A few years ago, I worked with a colleague whose team annually hit 110% of their KPIs. The secret was in prioritizing "produce 10 reports" over "deliver 10 projects." And Bob is your uncle, and you produce eleven reports.

Nice, simple job, if you can land it.

Some people will be given goals in startups that sum up to "All the Things," which is the exact opposite of corporate somnambulance and a surefire recipe for failure.

All of a sudden, you'll be subjected to fairly condescending but well-intentioned lectures on developing SMART goals and realizing that, for your organization, the M stands for measurable and not the R for realistic. Or, as every sales team that has quarterly target resets knows all too well, the T for time-bound.

And then there will be that one guy who, in his passionate but monotonous rants, will reduce everyone to tears discussing the shaky integrity of the OKR paradigm. One is always present. Identify him as Warren.

Additionally, everyone will behave as though they think the procedure is impartial and honest. And everyone will behave as though they believe the goal and the motives are sincere.

And after we are through talking about and creating goals, individuals will return to doing just what they were doing, essentially in the same manner.

To be honest, they were following their boss's instructions or believing that the task at hand was what they needed to do. Furthermore, goals are actually frequently a front and sometimes a devolution of duty.

which would be acceptable if setting goals was unimportant.

However, it is quite important. You never take a break from measuring things. Additionally, concentration is crucial. Establishing goals is crucial. And it must be carried out correctly.

Furthermore, I genuinely think that goal-setting is important and that it's important to track results and evaluate effects. For these reasons, I also think the following three straightforward things:

#1: There must be a single organizational objective and a defined path for teams and people to contribute to it.

That's the intended purpose of OKRs (yeah, thank you, Warren; I realize this).

However, they hardly ever come together to achieve a single objective.

Every organization I have ever worked for uses OKRs, which roll up to three or four families of "equally important objectives" at the top. So be kind to me, Warren.

If you want your organization's efforts to be coordinated, you can set a single, annual major goal. That is all.

It could involve expanding into a new market, launching a new product, or increasing income. There can only be one priority, so the remainder will most likely need to revolve around the objective you designate as your top priority.

Other things will happen, either in support of or in addition to this one aim, but when the chips are down, you will devote your resources to it, and anything else you do may be considered a diversion.

That's how you can determine whether, in an emergency, you'll transfer funds from team X to team Y in order to accomplish the most crucial goal without consulting management. "Yes, I am aware that there was a security breach, and we should concentrate on fixing the problem and restoring our reputation. However, remodeling the office is my OKR for the year, so don't depend on my assistance."

Yes, a lot of work will be done at the office, but the whole idea behind a priority is that there is one item that should come first. The name contains the hint. Public relations for leadership.

Do you know what your organization's main objective for the year is? And how does your regular work support it?

No, I didn't believe that.

#2: You can, and really ought to, set SMART goals for yourself. Naturally, they ought to be. They must be time-bound, practical, actionable, quantifiable, and detailed. You know what else they ought to be, though?

They ought to be stimulating.

They ought to resemble a coach's motivational speech. They ought to entice you to scale the roof and consume the clouds.

They ought to be difficult as well. Naturally, they ought to be. They ought to be understanding, though. Your objectives ought to be non-binary and aspirational. Even though you can't always be flawless, you should be able to accept who you are on your bad days.

We should be reminded that we are all members of the same team by the goals.

Getting our shared aim accomplished and tidying up our messes.

One group.

Furthermore, a team does not sandbag itself to shield itself from performance or market fluctuations.

Similarly, a team does not abandon members if things do not go according to plan.

Your objectives should include facilities, sales, finance, and product. Provide a means for them to recognize their mutual need.

Most organizations fail because they enable people to view the actions of other teams as "not my problem."

The product team states, "I've completed developing the product module." "It's neither here nor there that I did it without asking the platform team how much this will cost to run, without communicating testing schedules, or listening to client feedback."

The product team believes that "missing the cost target for the platform and not being able to sell this functionality wasn't my OKR, it was theirs."

The product team says to itself, "Success for me, sucks to be you Warren."

Infuriating. infantile. Farcical. and more typical than anything else in businesses of all kinds.

Thus, refrain from doing it.

Keep that from happening.

Don't create goals in a way that facilitates that.

The proverb "Happiness should be approached sideways... like a crab" states #3.

The point is that you don't say anything like, "Well, then, let's be happy." However, there are things you do and don't do that bring you overall happiness.

Similar to this, achieving success in business is always the aim, but it's not something you can explicitly define and pursue. You must travel in a sideways manner. Doing and not doing the things that will lead you there is necessary.

Setting goals was intended to assist your teams in concentrating on the appropriate tasks in order to sidestep toward the intended result.

Nevertheless, it turns into, at worst, a farce and, at worst, a destructive force on civilization.

And we repeat the same mistakes and go through the motions every year.

All I'm asking is that you take a moment to consider what we could have done differently.

Have you considered the possibility that, since you are at a loss for ideas, you are pushing your teams to accomplish tasks that are either impossible to complete or simply unfeasible?

Have you ever considered that creating goals shouldn't begin with what has to be accomplished, what gaps need to be filled, or how you can get more time? But with this absurd idea that we should all work together as a team, share a same objective, and know what each other needs to do to get there?

Have you considered KPIs, OKRs, and objectives as the links holding your organization together?


 

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