Through this cooperation, Glia's Unified Interaction Management platform will be able to utilize Coconut's cutting-edge scheduling technology.

For financial institutions, the objective is to simplify member and customer engagement by enabling people to get fast assistance via their preferred channel while preserving the context of their interactions.

Canadian company Coconut Software specializes in giving financial institutions better tools to enhance their clientele's experience.

Its platform provides enterprise-ready applications, such video banking, lobby management, and appointment scheduling, that are intended to improve adviser efficiency and client pleasure.

On the other hand, Glia is well known for its cutting edge solutions for customer engagement, which let consumers move between channels of communication without losing the context or history of previous conversations.

The change will improve Glia's capacity to provide banks and credit unions a comprehensive digital experience.

Customers will find it easy to make appointments and receive customized services, which will boost operational effectiveness and boost customer happiness, which will eventually lead to an increase in deposits and loans for the participating banks.

The integration of lobby management and video banking technologies from Coconut Software, which will improve client interaction across many touchpoints, is one of the partnership's additional benefits.

The partnership is a reflection of the increased desire in the financial services industry for digitally native, frictionless client experiences that provide better results.

"It should always be easy for customers to interact with their financial services providers and receive meaningful advice through whatever channel they prefer," stated Katherine Regnier, CEO of Coconut Software. More significantly, we must not overlook the context of the consumer along the journey. Nobody desires to be the same twice.

"At Glia, we are proud of our proven track record of powering seamless, unified interactions that end channel switching and context gaps, allowing financial institutions to overcome the limitations of legacy contact center technology," said Dan Michaeli, CEO and co-founder of Glia, expressing similar sentiments. We are enabling banks and credit unions to rethink their member and customer interactions for a digital-first future through our collaboration with Coconut Software and the integration of their cutting-edge technology.