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Washington’s Industrial Credit Union partners with Mahalo Banking to enhance the digital banking experience.

June 28, 2024
1 Min Read

Industrial Credit Union, situated in Washington, US, has teamed up with Mahalo Banking to enhance its online banking features and promote digital interaction among its 37,000 members.

The Whatcom County credit union, with assets of $382 million, claims that it has embraced the vendor's digital banking system in order to "enhance platform extensibility."

The collaboration, according to the two companies, "will facilitate deeper integrations between Mahalo's solution and Industrial's core provider, Corelation Keystone, easing integration burdens and powering faster growth."

Industrial once had "integration challenges that hindered the expansion of its digital banking features," according to Mahalo. The credit union will be able to "prevent fraud and deliver an optimised member-centric experience" with the aid of the implementation of its "thoughtful banking" platform, which is equipped with neurodiverse capabilities and credential assurance technology (CAT).

The agreement, according to Industrial Vice President of Digital Services Dain Stevens, should "help us deliver a premium digital solution" that prioritizes member experience and encourages innovative agility.

"We can turn a great solution into a truly customized experience where we can blend our visions without undue burden," says Stevens. "We can do this by creating easily accessible pathways within the platform."

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