As part of the expanded cooperation, CBA and Microsoft will collaborate to advance consumer benefits by expanding the use of generative artificial intelligence (Gen AI) and continuing cyber security efforts.

Delivering: is one of the partnership's main components:

improved customer experiences, such as the creation of CommBank Copilot to expedite the resolution of customer inquiries and aid in improving consumers' understanding of their finances;
Customer safety includes developing tools to enable CBA business clients better protect themselves and exchanging intelligence to improve cyber security;
Sovereign capability: cooperating to advance cyberskills to enable Australia to stay ahead of the curve in artificial intelligence worldwide;
Human experience: creating Copilots to assist team members in utilizing Generative AI to more effectively address consumer needs;
Engineering excellence is the process of enhancing engineering teams' cooperation with artificial intelligence (AI) to share solutions and expertise and provide more for clients.

In order to enhance our clients' experience, developers from Microsoft's Seattle headquarters have already begun collaborating with CBA on a series of tests involving real-world use cases, according to Gavin Munroe, Group Executive, Technology and Group Chief Information Officer at CBA.

"Collaborating with Microsoft and other external partners allows us to leverage their global expertise in a variety of fields, including the rapidly evolving field of generative AI, to better serve our customers," Mr. Munroe stated.

We'll be able to provide technologies that will enable clients to communicate with CBA easily and get answers to their questions more quickly than ever before thanks to our continued cooperation. Additionally, we see this as a chance to collaborate with top international technology teams to guarantee that CBA's safety and security is continuously enhanced in order to stay up to date with the ever-changing threat landscape.

"We are very excited to strengthen our partnership with CommBank, helping it set new benchmarks in customer and employee experiences, operational efficiency, and innovation," stated Steven Worrall, Managing Director of Microsoft Australia and New Zealand. Microsoft and CommBank will keep collaborating closely to fully utilize AI in accordance with the bank's goal of providing the best digital experiences and technological solutions globally.

"Our partnership will also address important societal issues through improved cybersecurity and the creation of sovereign competence, going beyond short-term financial results. Together, we hope to strengthen Australia's defenses against emerging cyberthreats while also improving the security posture of CommBank and its clients. Our commitment to creating a safer, more secure digital environment for all Australians is demonstrated by this partnership.

The announcement made today, when looking at Generative AI, deepens the partnership between the two organizations. The bank is already using GitHub Copilot and the generative AI-powered Copilot for Microsoft 365 to streamline internal processes in an effort to produce code more quickly and free up time for more creative endeavors.