More than 8.5 million users of the CommBank app are currently doing so on a regular basis, according to the bank's most recent data. Customer usage of the app has grown dramatically over the last ten years; in 2014, the typical user only logged in around 15 times a month; today, that number is over 42 times per month.

In addition to offering auto buying and selling services, CommBank has expanded its app's functionality to allow users to search, book, and pay for flights and hotels. Currently, over 3 million users utilize the app's numerous money management functions each month. This comes after More Telecom was added to the app in November 2023 to assist users in saving money on telecom services.

Meg Bonighton, executive general manager of client engagement and digital at CommBank, says the decision to add new services through the CommBank app was motivated by consumer spending patterns and saving objectives.

"Many of our customers are understandably concerned about their cost of living, and being able to view important expenses, savings objectives, budgets, and investments in one location can help them feel more in control of their money," the spokesperson adds.

According to Bonighton, the most popular goal category is constantly travel costs, which are tracked via the app's Goal Tracker function.

"We partnered with Hopper, one of the most well-known travel agencies in the world, to establish a Travel Booking service that is accessible via the CommBank app because of the growing popularity of travel-related savings objectives and the patterns we were observing in our clients' travel-related transactions,” adds Bonighton.

Customers who meet the requirements may now use Travel Booking to look up, reserve, and pay for flights and lodging from thousands of hotels and hundreds of airlines.

As part of the app update, CommBank is now giving users access to a variety of automobile listings from carsales and Vyro in addition to offers from top producers of electric vehicle (EV) deals.

Customers of CommBank may apply for personalized loans with conditional approval and refine their search by selecting alternatives based on their budget, with loan repayment amounts shown during the process.

Customers who already own a car may also be qualified for carsales' Instant Offer, which allows them to sell their vehicle in as little as 24 hours.

"After a customer purchases a car through the CommBank app or Netbank, they'll be able to house all the financial and ancillary services to do with the car - such as insurance or home charging solutions - in one place in the CommBank app," states Marcos Meneguzzi, executive general manager of consumer finance at CommBank.