According to InsurTech Insights, the partnership will see the integration of Ada's generative AI-powered tool onto its platforms.

The system offers action-oriented features including obtaining data from Clearcover's own Policy Administration System and gathering pertinent client information. It connects seamlessly with Clearcover's internal systems, knowledge bases, and policies.

The customer-facing generative AI solution that Clearcover and Ada created together improves the Customer Advocates' workload.

This solution drastically cuts down on wait times while offering prompt, accurate, and kind solutions to client concerns. It is accessible around-the-clock on Clearcover's website and mobile app. More than 35% of customer chat queries for Clearcover were automatically answered in the first month after launch.

The success of the collaboration was discussed by Adam Fischer, Chief Product and Innovation Officer at Clearcover: "Our customers expect the best digital customer experiences in the insurance industry, and Ada helps to make that a reality." Ada's technology when combined with the strength of our API-first bespoke policy administration system offers a cutting-edge client experience at a lower cost of operation and an overall increase in productivity.

According to Ada Chief Product and Technical Officer Mike Gozzo, "AI Agents" for customer support are made to reason intelligently through issues, learn from encounters, and make decisions—a feature that sets them apart from chatbots. They are no longer just passive devices that await our feedback. These proactive, intelligent agents are able to comprehend our demands and assist us in reaching the best judgments.