According to InsurTech Insights, Allianz Partners is continuing to enhance the client experience with the launch of the new Universal Claims Portal.

The firm realized that, in response to consumer feedback and changing technological trends, it needed a more user-friendly and effective platform for handling claims.

With operations in more than 75 countries, Allianz Partners is a leading provider of insurance and assistance services worldwide. Serving millions of clients globally, the firm offers a broad range of travel insurance products in addition to support services for health, life, and vehicle insurance.

With its mobile-friendly layout and simplified navigation, the new Universal Claims Portal provides users with an improved user experience.

The service makes it easier for users to upload the essential files, and it offers customized checklists to make sure all the necessary paperwork is filed for each kind of claim.

Notifications may be accessed by email, SMS, or the portal itself. A real-time claims status indicator provides information on how claims are doing.

Allianz Partners USA has improved its usage of claims automation technologies in addition to the redesigned interface.

The organization has depended on Robotic Process Automation (RPA) for the last ten years in order to process claims more quickly.

The business plans to replace RPA in 2024 with AI-powered technology, which will allow for even quicker claims processing and the provision of auto-pay options for particular claim types.

Allianz Partners guarantees that, in spite of these developments, claim denials will only be made by human agents after a rigorous assessment procedure.

The site also has a number of noteworthy features, such as live chat support for instant help and a library of instructional materials to help customers through the claims process.

"The adoption of this new technology will continue to increase the velocity of the claims adjudication process, and will greatly enhance customers' experience with us," stated Maggie Butler, director of customer experience at Allianz Partners USA. We take pride in our continued leadership in the travel insurance sector and know that innovation is essential to meeting the ever evolving demands of our clients.