Therefore, the response to the query "what is my team working on" will be unique to the individual posing it.

According to Sebastian Siemiatkowski, CEO and co-founder of Klarna, the bot not only increases productivity but also decreases the amount of time spent on administrative work, freeing up staff members to focus on strategic and creative work.

He declares, "We push everyone to test, test, test, and explore." "Klarna has the ability to grow the company to new heights as she finds more uses for OpenAI's technology. Our goal is to elevate employee empowerment to a new level, which will improve team output and customer satisfaction.When the ChatGPT generative AI bot was introduced last year, Klarna was among the first companies to launch a plugin that offered customers customized product recommendations.

Internally, Kiki, a specially designed assistant that responds to staff inquiries with OpenAI's Large Language Models, is driving the AI revolution at the massive BNPL company. Kiki responds to 2,000 questions a day and provides context-dependent replies in 1–5 seconds for a variety of subjects.

Non-technical teams inside the organization are also utilizing AI. For example, the communications department utilizes ChatGPT to objectively assess whether news pieces are good or bad for the company.

According to Filippa Bolz, head of communications at Klarna, "For at least fifteen years, media monitoring companies have attempted to automate'sentiment' analysis; however, the results are often comparable to those of blindfolded monkeys throwing darts." The tool we created using ChatGPT has exceeded our expectations! Instead of grouping articles together, it offers a really objective review of each one in a matter of seconds, assisting us in making sure that our messages are understood, communicated clearly, and resonate with each of our target audiences.

In order to cut down on the amount of time it takes to form contracts, Klarna's lawyers are also utilizing ChatGPT Enterprise to draft the initial draft of several popular contract types.

"The big law firms have had a really great business just from providing templates for common types of contract," states Selma Bogren, senior managing legal counsel at Klarna. However, because ChatGPT allows you to construct something rather unique, it's even better than a template.

"I can make changes to a ChatGPT draft in roughly 10 minutes, as opposed to spending an hour creating a contract from scratch or using a template. You can construct a contract in 10 minutes as opposed to an hour, but you still need to modify it to fit your specific situation.